Vivelam General Terms and Conditions of Business

By accessing Vivelam and placing an order, you agree to and are bound by the terms of service contained in the Terms and Conditions below. These terms apply to the entire website and any email or other form of communication between you and Vivelam.

Under no circumstances will the Vivelam team be liable for any direct, indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profits, arising out of the use of, or inability to use, the materials on this website, even if the Vivelam team or an authorized representative has been advised of the possibility of such damages. If your use of materials on this website results in the need for servicing, repair, or correction of equipment or data, you assume all costs associated with such servicing, repair, or correction.

Vivelam is not responsible for any results that may occur while using our resources. We reserve the right to change the prices and terms of use of resources at any time.

License

Vivelam grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the Website solely in accordance with the terms and conditions of this Agreement.

Definitions and Important Terms

• Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and store information about you, such as your language preference or login information.
• Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to Vivelam, Lesserstraße 43, 22049 Hamburg, Germany.
• Country: Country in which Vivelam or the owners/founders of Vivelam are based, in this case Germany.
• Device: Any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Vivelam and use the Services.
• Service: Refers to the service provided by Vivelam as described in the relevant terms (if available) and on this platform.
• Website: The Vivelam website, which can be accessed via this URL: https://vivelam.shop
• You: A person or organization registered with Vivelam to use the Services.

Restrictions

You agree not to do the following and not to allow others to do the following:

• License, sell, rent, lease, assign, distribute, transfer, host, outsource, disclose or otherwise commercially exploit the Website or make the Platform available to any third party.
• Modify, create derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the Website.
• Remove, alter, or obscure any proprietary notices (including copyright or trademark notices) of Vivelam or its affiliates, partners, suppliers, or the Website’s licensors.

Return and Refund Policy

Thank you for shopping at Vivelam. We’re glad you enjoy the products we make. We also want to ensure you have a positive experience exploring, evaluating, and purchasing our products.

If for any reason you are not completely satisfied with any product or service we provide, please do not hesitate to contact us and we will discuss any issues you may have with our product.

For detailed information about our return procedures, terms and other essential aspects related to returns and refunds, please see our Return and Refund Policy.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) you provide to Vivelam regarding the Site shall remain the sole and exclusive property of Vivelam.

Vivelam is free to use, copy, modify, publish, or distribute the Suggestions for any purpose and in any manner without compensation to you.

Your Consent

We’ve updated our Terms of Service to provide you with complete transparency about what’s happening when you visit our website and how it’s used. By using our website, registering an account, or purchasing a product, you agree to our Terms of Service.

Links to Other Websites

These Terms of Service apply only to the Services. The Services may contain links to other websites that are not operated or controlled by Vivelam. We are not responsible for the content, accuracy, or opinions expressed on those websites, and we do not investigate, monitor, or review such websites for accuracy or completeness. Please note that when you use a link from the Services to another website, our Terms of Service no longer apply. Your browsing and interaction on other websites, including those that have a link on our Platform, are subject to those websites’ own rules and policies.

Cookies

Our website uses cookies to improve your browsing experience and optimize our services. Cookies are small text files stored on your device that help us understand how you interact with our website. For detailed information about the types of cookies we use and how to manage them, see our Privacy Policy.

By using our website you agree to the use of cookies in accordance with our privacy policy.

Changes to Our General Terms and Conditions

You acknowledge and agree that Vivelam may discontinue providing the Service (or any features within the Service) to you or to users generally at Vivelam’s sole discretion without prior notice. You may discontinue use of the Service at any time. You do not need to specifically notify Vivelam when you discontinue use of the Service.

If we decide to change our Terms and Conditions, we will post those changes on this page and/or update the Terms and Conditions modification date below.

Currency

All prices and fees listed on our website are in euros (EUR). All transactions, where applicable, will be conducted in euros. Please note that any applicable currency conversion fees or costs are the responsibility of the customer.

GDPR and Compliance with Legal Requirements

At Vivelam, we are committed to protecting your personal data and ensure that our practices comply with the General Data Protection Regulation (GDPR) and relevant consumer protection laws in Germany.

We only collect and process personal data when we have a legal basis for doing so, including your consent, the performance of a contract, legal obligations or legitimate interests.

Under the GDPR, you have rights, including the right to access, rectify, erase and restrict the processing of your personal data.

By using our services, you agree to our privacy practices and acknowledge that we comply with applicable consumer protection laws in Germany.

Contact Information:

• Business name: Vivelam
• Address: Lesserstraße 43, 22049 Hamburg, Germany
• Email: info@vivelam.shop
• Phone: +49 8003334499
• Company number: 50978296
• Customer service: Monday to Friday from 9:00 to 17:00